Refund policy

1. Return Eligibility

To be eligible for a return, your item(s) must meet the following criteria:

  • Unworn, unwashed, and unused

  • In original packaging (if applicable)

  • Within 30 days from the date of delivery

Non-returnable Items

The following items cannot be returned:

  • Gift cards

  • Customized or personalized items

  • Final sale or clearance items

  • Hygiene-sensitive products (e.g., masks, intimates, etc.)

2. How to Initiate a Return

If you meet the return eligibility requirements, follow these steps to start your return:

  1. Contact us at [Insert Email] with your order number and the reason for the return.

  2. Our customer service team will provide you with a Return Authorization (RA) number and return instructions.

  3. Pack your items securely in their original packaging (if possible), and include the RA number on the return package.

  4. Ship the item(s) to the address provided by our customer support team.

3. Return Shipping Costs

  • Domestic Returns: Return shipping costs are the responsibility of the customer, unless the item was defective or we made an error in your order.

  • International Returns: Customers are responsible for both return shipping and any associated customs fees, duties, or taxes.

  • We recommend using a trackable shipping service for your return, as we are not responsible for items lost in transit.

4. Refunds

Once we receive and inspect your returned item(s), we will notify you via email of the approval or rejection of your refund. If your return is approved, we will process your refund to the original payment method.
Refunds will be issued within 5-7 business days of receiving the returned item(s).

Please note:

  • Shipping fees are non-refundable.

  • If you received free shipping on your order, the cost of shipping will be deducted from your refund if the total value of your return drops below the free shipping threshold.

5. Exchanges

If you wish to exchange an item for a different size or color, we recommend initiating a return for the unwanted item(s) and placing a new order for the replacement item(s).
If you need help with an exchange, please reach out to our customer support team at [Insert Email].

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receiving the item. We will assist with:

  • Providing a replacement item

  • Offering a refund

  • Initiating a claim with the carrier (if applicable)

Please provide photos of the damage or defect along with your order number when contacting customer service.

7. Canceling or Modifying an Order

Once an order is placed, we begin processing it right away to get it to you as quickly as possible. If you need to cancel or modify your order, please contact us as soon as possible at [Insert Email]. While we cannot guarantee changes can be made after an order is confirmed, we will make every effort to accommodate your request.

8. Customer Support

If you have any questions or concerns about returns, refunds, or exchanges, please don’t hesitate to reach out to us at:

Email: majesticthreads@gmail.com
Phone: +91 9106905075
Address: B/402 sudarshan appartment near visat petrol pamp sabarmati ahmedabad 380005